On this page you will find instructions for most types of claim situations. You can report the loss in the Oma Fennia online service, by phone or, in some cases, by contacting our claim partners. Use the claim partners recommended by Fennia for addressing losses.
Please note that English is not an official service language of Fennia: the terms and conditions and the Oma Fennia online service are available only in Finnish and Swedish. We do not guarantee English-language service in our telephone service, but we will do our best to help in the event of a loss.
If you are unable to handle your claim in Finnish or Swedish, you can authorise a Finnish- or Swedish-speaking adult to handle the claim on your behalf. You can also use a professional interpreter. In some cases, we require the use of a professional interpreter. You are responsible for the costs of interpreting.
Once you have filed a claim report, we will process it and contact you if necessary. We process most claims right away, but more complex claims may take several days to process.
You can report additional information related to the claim in the Oma Fennia online service.
Vehicles and traffic
1
Choose Fennia’s windshield partner and make an appointment.
2
The windshield partner will repair or replace the windshield.
3
If you have rental car insurance, the windshield partner will arrange a rental car for you if necessary in connection with the replacement of the windshield (for up to 24 hours).
4
Fennia will handle the invoicing with the partner repair shop – you will only pay the deductible to the repair shop.
If you have windshield cover, you do not need to file a claim report; our windshield repair partner will take care of the claim for you and advise you if necessary. The windshield repair is free of charge for you, and if the windshield needs to be replaced, you will only pay a deductible amount according to your insurance to the windshield repair partner.
Contact Fennia’s windshield repair partner. Choose a partner, press the logo and make an appointment.
1
Order a tow digitally or by calling the Fennia Autoapu 24h car assistance service.
2
The car will be repaired on the road or towed to the nearest repair shop. If necessary, Autoapu will assist in arranging the continuation of your journey.
3
Fennia Autoapu handles the invoicing with the towing partner.
4
Report any expenses incurred for the continuation of your trip in Oma Fennia.
Fennia’s roadside assistance coverage covers towing to the nearest repair shop when the journey is interrupted due to a technical fault in the vehicle. The cost for roadside repair assistance will be up to the amount corresponding to towing costs. The roadside assistance coverage is included in most of Fennia’s comprehensive motor vehicle insurance packages.
1
Report the claim in Oma Fennia or by calling the Autoapu 24h service.
2
Make an appointment for a damage inspection at one of Fennia's partner repair shops. Damage inspection can often be done remotely based on photos.
3
Coordinate the repairs of the car’s damage with your Fennia partner repair shop. The partner repair shop will arrange a rental car for you if necessary, depending on your insurance coverage.
4
After your car has been repaired by our repair partner, it will be returned to you, and the replacement car will be returned. Fennia will handle the invoicing with the partner repair shop – you will only pay the deductible to the repair shop.
The motor liability insurance of the party that caused the accident will compensate for personal injury and property damage caused to the innocent party. Motor liability insurance does not cover damage to your own vehicle or a vehicle connected to it, nor to property that was in them.
FenniaHoitaja is a nurse who can provide advice on health concerns, schedule appointments for treatment and submit claim reports on your behalf.
1
Call FenniaHoitaja at 010 503 5000. FenniaHoitaja is available every day from 7 am to 10 pm.
2
FenniaHoitaja will fill in the claim report and book you a doctor's appointment and examinations at Fennia's partner medical centre if necessary.
3
During your visit, you will only pay the deductible included in your insurance to the medical centre, and the medical centre will invoice any costs exceeding it to Fennia.
4
If you have paid any expenses related to a claim yourself, apply for compensation in the Oma Fennia online service by filling in the Jatkokulu henkilövahinkoilmoitukseen (Additional expense related to personal injury report) form.
1
Call Fennia Reissuapu on +358 10 503 5503.
2
Reissuapu will check your insurance, record your information and book any necessary doctor’s examination or treatment appointments for you at your destination.
3
After your visit, the medical centre will invoice Fennia for medical expenses.
4
If you have paid expenses related to a claim yourself, apply for compensation in the Oma Fennia service by filling in the Jatkokulu henkilövahinkoilmoitukseen (Additional expense related to personal injury report) form.
Accident during working hours
If you are an employee, notify your employer of the accident without delay and call FenniaHoitaja.
Illness
If you are covered by corporate health insurance purchased by your employer, contact FenniaHoitaja.
1
Log in to private customers' Oma Fennia online service with your online banking credentials or a mobile certificate.
2
On the homepage, select Ilmoitukset (Reports) > Uusi ilmoitus (File a new claim) > Henkilövahingot (Personal injury).
3
If this is your first time filing a claim, please select Sairauskulu- ja tapaturmailmoitus (Medical expense and accident report).
4
If you have claimed compensation in the past or reported the damage to FenniaHoitaja, select Jatkokulu henkilövahinkoilmoitukseen (Additional expense related to personal injury report) and fill in the claim form.
Home and property
1
Find your nearest Fonum service shop.
2
Take your device to a Fonum service shop. Remember to take your personal ID with you.
3
Fonum will make an assessment of the repair needs and handle the claim.
4
Fonum will invoice Fennia.
You can find the nearest service shop on the website of our service partner Fonum.
If there is no Fonum service shop near you, call +358 10 503 5030 and arrange for the device to be repaired.
If you have already repaired or purchased a new device, please report the claim in Oma Fennia.
1
If your device was stolen, report the crime to the police before reporting the claim.
2
Report the claim with a home claim report in Oma Fennia.
1
Report the basic information about the broken device: make, model, year of purchase and serial number.
2
Report the damage to a household appliance or other household device by calling the Fennia Kodinkoneapu household appliance assistance at 010 503 5040 Mon–Fri, 8 am–6 pm.
3
You may get to place and order for an appliance equivalent to the broken appliance delivered to your home. The Kodinkoneapu appliance assistance can also have the broken appliance removed from your home.
4
The household appliance partner will invoice Fennia.
1
If your pet falls ill or is injured, please contact the free FirstVet remote veterinarian.
2
The remote veterinarian will give advice and refer you to a veterinary clinic for further treatment if necessary. If a clinic visit is not required, you will receive instructions for home care.
3
If you incur expenses related to visits to the veterinary clinic or pharmaceutical expenses, you can claim compensation in Oma Fennia.
4
Keep records of veterinary visits and pharmaceutical expenses. We will ask for them if necessary.
You can use the FirstVet service in a browser after creating an account or on your mobile device with a free app. Download the FirstVet app from your own app store.
In case of urgent water or fire damage
1
Prevent further damage.
2
Call Fennia Taloapu 24h home assistance service.
You can report non-urgent losses in the Oma Fennia online service.
In case of urgent water or fire damage
1
Prevent further damage.
2
Contact your building manager or maintenance company to agree on next steps.
Report the losses in the Oma Fennia online service.
See also our frequently asked questions
Calling our service numbers from a stationary phone in Finland will cost you the standard local network rate, and calling from a mobile phone will cost you the standard mobile rate of your operator.
The same fee is charged for queueing and call time.
When making calls from abroad, the calls are priced at the operator’s international call rates.
